TechSmartWorld

Workelevate, a leading platform for Digital Employee Experience (DEX), has been featured in the ISG Provider Lens™ Future of Work Solutions 2024 quadrant for DEX solutions. This recognition highlights Workelevate’s innovative approach in combining an AI Digital Assistant with robust unified endpoint management capabilities to empower both employees and IT teams.

Unlike traditional DEX platforms that primarily focus on administrators or enterprise conversational AI platforms tailored for employees, Workelevate bridges the gap by addressing the needs of both employees and IT teams. Employees can enjoy self-service capabilities and troubleshoot issues seamlessly using the AI Digital Assistant, while IT admins benefit from advanced features like Root Cause Analysis (RCA), Experience Management, IT Asset Management (ITAM), Patch Management, Campaign Management, and more.

Prateek Garg, Founder and CEO of Workelevate, commented:
"The Digital Employee Experience (DEX) space is undergoing a transformation where ITSM, DEX, and legacy UEM are beginning to converge. Being recognized in the ISG Provider Lens™ report highlights Workelevate’s unique position at this exciting intersection, offering a solution that caters to both employees and IT admins. We are not just focused on delivering a platform but on driving its adoption and ensuring our customers achieve measurable outcomes."

Mrinal Rai, Assistant Director and Principal Analyst at ISG, added:
"Workelevate provides both UEM and DEX functionalities to support enterprise IT with increasing automation and proactive management. Its ability to address the dynamic needs of IT and employees is critical in today’s evolving digital workplace."

For more information on Workelevate, visit www.workelevate.com.

About Workelevate

Workelevate is a digital employee experience platform that empowers employees with an AI Digital Assistant, enabling them to resolve issues instantly, 24x7—enhancing both experience and productivity. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control to drive operational efficiency across the organization.

By shifting from a reactive to a proactive approach, Workelevate enables self-service, self-healing, and proactive remediations, significantly reducing manual interventions and preventing issues before they arise. CIOs and IT leaders can maximize their IT service desk ROI, with up to 60% ticket automation.

Trusted by brands across industry, Workelevate has been cited in 2024 reports by Gartner, Forrester, and ISG for its role in redefining digital employee experience.